Bits and Books: Libraries, the Internet and Meeting the Needs of Twenty-first Century Patrons


The University of Chicago is about to open their newest library, the Joe and Rika Mansueto Library, which stores all of its items in a fully-automated underground vault. Library users can request a book online and the system will automatically fetch the appropriate container, from which library staff can retrieve it.

It’s all very cool, but I find myself wondering about the implications of a library where users can’t browse the collection. At [my own library][Woodson], we have a [research collection][Harsh] whose stacks are closed to the public. While this means that material can be preserved – there are some extremely rare, valuable and fragile works in the collection – the opportunity cost of such a setup means that patrons can’t browse the collection and discover things they didn’t know they wanted.

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Ever since I first got online, I’ve loved finding and sharing interesting links. I suppose I have Jason Kottke to thank for that.

I was a Delicious user for about five years, but moved over to Pinboard a few months ago, when it became clear that Yahoo not only wasn’t developing Delicious any more, but was looking to get rid of it. Pinboard works just as well as Delicious, has a compatible API and they love librarians, too. Pinboard is also under active development, so it’s (probably) got more of a future than Delicious.

Being a librarian, of course, I have an impulse to catalog everything to within an inch of its life. One thing I’ve been interested in for a while is where I get all the links I share, so a while back I started adding attribution tags to them. For example, If I’d gotten a link from John Gruber’s Daring Fireball or Merlin Mann’s 43 Folders, I’d add a “via:daringfireball” or “via:43folders” tag to the link.

That scheme worked well for small sites and for ones where a single person or a small group was writing, but it fell apart when it came to getting links from massive sites like Twitter, Facebook and the like. Adding “via:facebook” doesn’t really tell you much, because the site has more than half a billion members. Sure, I’m not friends with all of them, but I do know enough people that from whom I got the link makes a difference to me.

I tried adding a unique tag for each person (e.g., person:SallyFriend). I thought this would work, because I planned to build a comprehensive database of Sally Friend’s links, regardless of whether they came from Twitter, Facebook, her blog, her shared items in Google Reader or whatever. It didn’t, though, because although she might be @SallyFriend on Twitter, she might have a totally different unique identifier on Facebook or other services.

The solution I’ve come up with, then, is to create a second level within those tags, where the person’s username (or other unique identifier) is included in the tag. Now, all of the links I’ve gotten from Rober Ebert’s Twitter feed are tagged with via:twitter:@EbertChicago. This tag works well since it has all the information you’d need to identify from which Twitter user the link came.

This means that if I pull these tags into another tool (like the forthcoming Drupal version of this site), I can make use of the tags when I import them. I can write a function in PHP, for example, that will check a Pinboard link for such a “via” link; if it sees that one of the tags is via:twitter:@EbertChicago, then it can do something with that, like add a Facebook-style “via” note that links to Roger’s Twitter page. It works the other way, too; if I were to reverse this workflow so that I post links on this site (as I ultimately intend to do) and then push them out to Pinboard through their API, I can easily break the referring URL down into just such a tag.

It’s not perfect, of course (then again, few things are). While many people on Facebook have set up their “profile URL” (e.g., facebook.com/username), some of my friends haven’t; as a result, some people still use the classic URL scheme, which is more like facebook.com/profile.php?id=89023753740. I haven’t come up with a good solution to that beyond possibly adding a third dimension to the tag with their Facebook user ID number. It’s a bit inelegant, but it might just work

However, this scheme seems to work well, as I’m able to save links with attribution in a format I can parse easily.

Hopefully I’ll be able to demonstrate this in the coming months. (If only I had more time!)



Fun with Iron-on Letters, originally uploaded by Robert Dumas.

Iron-on letters can make any t-shirt into something awesome!


For the last several months, I’ve been doing patron service for Chicago Public Library on Twitter. I’m @stray (CPL has an official account, @chipublib, but that one is run by our wonderful Director of Marketing).

A couple of months ago, I bought a domain, cpl.to, and set it up as a bitly Pro account, because I like the idea of having a special “shortlink” domain that I can use for tweets about CPL. However, I haven’t shared them anywhere but on Twitter and you might find these interesting or useful, so here are a bunch of useful links I’ve created so far.

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Working on my Social Media Presentation

iPhone. Android. Flickr. YouTube. Delicious. Goodreads. Meetup. Formspring. WordPress. Bit.ly. Github. Dropbox. QR Codes. Creative Commons. Twitter. Facebook.

All of these things have something in common: they are all technologies that Chicago Public Library (as well as countless other libraries across the country) should be embracing.

I’ve gotten a ton of work done in the last couple of days on what’s going into the social media presentation I’m working on, for which there will be both patron and staff versions. I am particularly excited about the one for library staff, which will focus on how libraries can and should use these technologies to go where their patrons are and to innovate quickly and cheaply.

However, it has not escaped my attention that the City of Chicago has some fairly draconian policies regarding the use by staff of many of these very same technologies. That flavor of irony is particularly bitter.

Folks, when the Library of Congress has a Flickr account I think it should be understood that librarians should be allowed use social media. Because we have to special collections. The curated selections.

And one of our major raisons d’être is to catalog every single item in them to within an inch of its life.

Because that’s how librarians roll.



Social Media Presentation Mockup, originally uploaded by Robert Dumas.

I’m working on a presentation on social media, which I hope to be able to present at Chicago Public Library’s All Staff Institute Day. Right now, it’s just a mockup and it still needs several sections (Part 2 needs work and I still need to put together a section on mobile), but it’s definitely starting to take shape.



Relics from Our Glorious Future of the Past, originally uploaded by Robert Dumas.

Found in an old book, Decoration and Design for the 80s. This is the “date due” card, which would be stamped by the library when you checked the book out. It also has computer punch-slots (from the days when computers used punch cards). The data “stored” in the punches is currently unknown.


Social networking has opened up amazing new ways to let users share their favorite stuff with their friends, while allowing marketers to see the flow of ideas around a particular online ecosystem. So it’s not surprising that for more than a year, [rumors swirled that Apple was working on some sort of home-grown social network that tied into iTunes][9to5Mac].

I just don’t think we were expecting that when it finally came out this month, we’d be staring at [iTunes Ping][].

To say that I’m disappointed in Apple would be putting it mildly. In its current state, Ping is at best a beta product.

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I’m a big fan of O’Reilly Radar; it’s a great place for really smart writing.

One recent piece by Nat Torkington, Clue is a Renewable Resource, is particularly smart to me because it represents someone who’s looking to take a long view on an employee. (It should come as no surprise that I got this link from Rands, a very smart guy who writes really well about managing people.) Unfortunately, we as a society seem completely incapable of taking any sort of long view right now and it’s something we’ve really got to start thinking more about.

Short-term thinking is, of course, necessary in dire times like these just to keep the lights on and a roof over your head, but we have to remember that short-term actions have long-term consequences. We have to stop treating people like robots and we have to stop thinking about the small picture to the exclusion of all else.

We have to start thinking long-term and big-picture.

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Here we are, in 2010, and I’m still seeing ads and other links to websites that include the “www.” at the start of the web address. Now, thankfully, most people have gotten the message already that there’s no need for the “http://” in front of a URL, but I am still baffled as to why we’re still hanging on to the “www.” part, which is about as useful to a web site as the appendix is to the human body.

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Hi, I'm Rob. I'm a librarian, a gamer, a generally-creative troublemaker and an unabashed nerd, looking for cool, fun, smart and beautiful things in the world. I'm passionate about literacy, games (both board and video), open source, movies and more.


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